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RETURN AND REFUND POLICY

Last updated: October 26, 2023

 

Thank you for your interest in Endgame Coaching. Our commitment to providing exceptional services extends beyond your initial purchase. By signing up to be a member, you enter into a relationship with us that goes beyond a mere transaction. Please review our comprehensive Return and Refund Policy, which outlines not only our standard return and refund procedures but also the terms specific to our program.

Interpretation and Definitions

 

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

 

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to FlipSpace Inc., 1 King Street West, 10th Floor, Hamilton, Ontario L8P1A4.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Endgame Coaching, accessible from www.endgamecoaching.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Your Order Cancellation Rights

 

You are entitled to cancel Your Order within 30 days without giving any reason for doing so. The deadline for cancelling an Order is 30 days from the date on which You ordered the Goods. In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement.

 

You can inform us of your decision by:

 

We will reimburse You no later than 14 days from the day on which We receive the notice. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

 

Program-Specific Terms

 

When you sign up for our program, you commit to a minimum membership duration of one year. You have the flexibility to choose between monthly or yearly payment options. If you select the yearly option, at the end of the first year, you will be charged for the subsequent year. For those who opt for the monthly plan, monthly charges will continue after the first year. After the initial one-year commitment, you have the right to cancel your membership with 30 days' notice.

 

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 30 days.

 

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Cancelling Before the End of the 1-Year Membership

If you choose to cancel your membership before the end of the one-year commitment, you are required to pay 80% of the remaining agreement.

 

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

1 King Street West
10th Floor
Hamilton, ON L8P1A4
Canada

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy or specific inquiries related to our program, please contact us:

 

For further details regarding our service, please refer to our Terms of Service (www.endgamecoaching.com/terms) and Privacy Policy (www.endgamecoaching.com/privacy). We appreciate your commitment to Endgame Coaching and are dedicated to providing the best possible experience throughout your membership. Your satisfaction is our top priority, and we are here to assist you with any concerns or inquiries.

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